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Contact

Contact Information

MAAC Heating & Cooling Ltd
Honingham Thorpe Farms
Norwich Road
Colton
NR9 5BZ

Tel: 01362 858456

Email us

 

Get in touch

Please complete the following form and we will endeavour to get back to you as soon as possible to help with your enquiry. Alternatively if you’d prefer to speak to our team of experts please call 01362 858456.

Opening Hours

Monday - Friday 08:00-17:00

Accounts Opening Hours

Monday - 08:30 - 16:30

Tuesday - 08:30 - 16:30

Thursday - 09:00 - 15:00

Friday - 09:00 - 15:00

How would you prefer to be contacted?

By submitting your enquiry you agree for MAAC to store and use your data.

Complaints Handling Procedure for MAAC Heating & Cooling Limited

All complaints made to MAAC Heating & Cooling Limited are handled in accordance with this procedure.

Complaints are dealt with in a serious and prompt manner. Whilst your complaint is being investigated, we will suspend any activity on your account. You can make your complaint in writing, by email or by calling us.

In Writing:

MAAC Heating & Cooling Ltd
Honingham Thorpe Farms
Norwich Road
Colton
NR9 5BZ

By Email:

info@maac-ac.co.uk

By Telephone:

01362 858456

We will always aim to resolve any complaints as soon as possible, however, where an immediate resolution cannot be reached, we will aim to keep you informed of the status of your complaint as often as necessary until a solution can be made.  We will offer a named contact who will handle your complaint through to denouement.

If we are unable to resolve your complaint we will respond in writing as soon as possible.

If you have a problem with goods or services you purchased from MAAC Heating & Cooling Limited, you can use this link to make a complaint and have it resolved by an independent dispute resolution body.

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